FAQ
Is everything in stock?
---Everything available In Oversea Waehouseing in every Country and General Hongkong:
Order will Fulfill From Hongkong or Following Warehouse (Delivery with 3-9 Business days:
Australia Orders fulfill Center located in PO Box 6014 Chullora NSW 1405.
New Zealand Orders fulfill Center Located PO Box 210075 Laurence Stevens Drive Auckland 2145.
United States Orders fulfill Center located 6913 Rosemead Blvd San Gabriel,CA 91775
Mexico Orders fulfill Center located SCM From HULI
Canada Orders fulfill Center located P.O. Box 6033 AMF 211-6500 Silver Darf Mississauga ON L5P 1B2.
Germany Orders fulfill Center located UBI Logistics 6538,C / O Hermes Germany GmbH,Cargo City Süd,,building 579A,DE - 60549 Frankfurt.
Italy Orders fulfill Center located MITTENTE SENGI15 Unit 04,7F Bright Way 33 Mong Kok Rd KL.
France Orders fulfill Center located HK16080002 Sodexi Cargo 6 2 Rue Des Voyelles 95723 Roissy
Spain Orders fulfill Center located CAM-2 RETURNS UBI Ctra. Villaverde-Vallecas km. 3.5 Nave S-9B (C.T.M.) 28070 Madrid
United Kingdom Orders fulfill Center located IG1 3HQ.
and More countries......
Express Shipping Available,Orders are shipped via DHL/UPS/Fedex/EMS Express From General Hongkong.Delivery within 3-5 Days.
Please note as we now stock over 30000+ items that some of the items are not available, We will email or call you request change or holding, you also can cancel the order. In these circumstances items, to expedite receiving your order, items will be shipped from PO Box 6014 Chullora NSW 1405 with standard Mail.
When will I get a shipping code?
Orders are often shipped on the same day, sometimes they ship in the following business day or two Days. At this time a shipping code will be emailed to you. Often these emails get caught by spam filters and promotions folder so please keep your eye out for them.
Express Shipping and the use of FREE SHIPPING discount codes?
If we do promotion Sales, customer uses a FREE SHIPPING discount code the order will be shipped by Internation Mail (15-20 business days). Where free delivery is applicable, goods will be posted using economy/budget methods. PSFH1O is the free shipping discount code.
Orders
Daily sales： We generally ship orders by standard shipping with Register Mail.
When will I get an invoice?
Invoices will send by Email when your order done.Environmental demand arenot printed and shipped with the orders. There is also a download link in the order confirmation email.
Is GST included?
NO, isnot include the GST 10%.
Product images
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
Identify you Order Model
If you are unsure what tablet/Phone model you have you can please go to the following page to identify you tablet model or Contact us.
Can I track my order?
We are shipping all orders with Local Post, or Visa DHL Express or EMS. Everything is tracked door to door.
For example : Your Live in Australia, Please note that tracking with Australia Post is not live. In most cases the Australia Post Tracking Website will not show anything before the shipment has been scanned at the point of its destination. If you know the tracking number of your shipment you can track it here.
http://auspost.com.au/track/track.html
Australian contact: 13 POST (13 7678)
International contact +61 3 8847 9045
Why hasn't my order has arrived yet?
In the event that any items are lost or damaged during transit, please lodge a ticket with us at ultramarinelife@hotmail.com
It could be a number of reasons. We find it is usually one of the following:
Lost mail
Delayed mail
Incorrect address
Incomplete address
No calling card left by postal contractor
If an item takes longer than 45 days to arrive we’ll refund the order.
My order is late, now what?
First we need to verify your address was entered correctly into the checkout or that order has not been sent back to us by mistake of the postal service.
If it has 45 days+ - we'll refund the order.
Customers who placed orders for parcels from Melbourne can expect delays due to the Holiday outbreak. We are expecting orders to have minor processing and shipping delays. As the shopping experience for our consumers continues to be our top priority, we are exercising all efforts to better match the demand with supply by leveraging our technology and logistics capabilities. Australia Post is monitoring the developing situation around the spread of Holiday, and has implemented a suite of measures and support in place to help with protecting customers and staff.
How and when do I get a refund?
Refunds are processed using the method the purchase was originally made - VISA, Mastercard or Paypal.
Faulty items will need photos or videos submitted with a ticket.
Incorrect items will need photos submitted with a ticket.
Customer error/wrong selection will need the items returned. No refunds on shipping.
Customer change of mind will need the items returned. No refunds on shipping.
Lost or excessively delayed mail is refunded after 45 days. The items usually may be kept.
Your item will by dispatched to the address used at check out.
We are not responsible for items sent to an incorrectly supplied address.
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.
Once the postal service collects the mail we have little or no influence over its delivery. We can however refund any shipping costs if an order is delayed and offer 25% discount on any future orders.
How do I process a warranty claim?
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail ultramarinelife@hotmail.com quoting your name, order number and details of the product received and send video or photo evidence of the fault and we will rectify, replace or refund.
Understanding Restocking Fees
Higher inventory costs affect our company’s ability to service customers in a competitive and cost-efficient manner. Therefore, charging restocking fees is the impetus Ultramarinetelife needs to continue to provide products at a competitive price.
When it comes to small business inventory management, restocking fees just come with the territory. Granted, it’s a touchy subject and companies would love to get away with not having to pay a restocking fee. However, there are valid reasons to charge your customers for returning product.