Contact information

Customer Support, Product Enquiries & Business Partnerships

Welcome to Ultramarinelife. We’re here to help you find the right device accessories, manage your orders and explore business opportunities.

Whether you’re looking for a phone case, tablet case, laptop case, screen protector or other electronic accessory, our team can assist with product enquiries, device compatibility, shipping questions, returns and warranty support.

We also welcome enquiries from retailers, distributors, importers and businesses interested in wholesale purchasing, bulk orders and OEM/ODM customization.

Email: sales@ultramarinelife.com

Phone / WhatsApp / WeChat: +86 135 2879 0910

Customer Service Hours

Our customer support team handles enquiries through Shopify Inbox and email during the following hours.

* Shopify Inbox: Monday–Friday, 9:00 AM–5:00 PM Sydney time.

* Email Support: Monday–Friday, 9:00 AM–5:00 PM Sydney time.

* Public Holidays: Customer support is closed.

* Email Response Time: We aim to respond within two business days.

All stated support hours follow Sydney local time, including daylight saving time where applicable.

You can submit an enquiry through Shopify Inbox or email us at any time. However, our customer support team is not available for live assistance 24 hours a day. Messages received outside support hours or on public holidays will be handled during the next support period.

Choose the Right Support Option

Product Information & Device Compatibility

Need help choosing the right accessory for your device? Contact us for product specifications, material information, feature guidance and compatibility assistance.

Explore our range of:

* Phone Cases & Covers

* Tablet Cases & Covers

* Laptop Cases & Sleeves

* Watch Accessories

* E-Reader Cases

* Game Console Cases

* Screen Protectors

* Other Electronic Device Accessories

For a faster and more accurate recommendation, include your device brand, model name and model number in your enquiry.

Order Status, Shipping & Delivery

Have a question about an existing order, tracking number, delivery estimate or delayed shipment?

Email sales@ultramarinelife.com and include your order number. Our team will review the information and help you understand the next steps.

For shipping methods, delivery estimates, shipping rates and delayed-delivery compensation, please see our Shipping Policy.

Returns, Refunds & Warranty Claims

Need to return a product, request a refund, report a defective item or ask about warranty coverage?

Please contact us before sending a product back. Include your order number, the reason for your request and relevant photos or videos where appropriate.

Our return options depend on your location:

* Australia: Eligible Australian returns can be sent to our Australian return address after you contact us to confirm the return instructions.

* Other countries and regions: Our Hong Kong office accepts international returns. Contact us first to check whether a local return address is available in your country or region.

For return eligibility, the 30-day return window, applicable change-of-mind restocking fees, refunds and warranty terms, please read our Return, Refund & Warranty Policy.

Wholesale, Bulk Orders & OEM/ODM Enquiries

Ultramarinelife welcomes business enquiries from retailers, distributors, importers, online sellers and other organizations seeking device accessories or customized product solutions.

* Wholesale pricing and bulk purchasing.

* Product selection and device compatibility.

* Custom branding and logo requirements.

* OEM/ODM customization and product development.

* Ongoing supply opportunities and business partnerships.

To help us understand your requirements, please include your company name, country or target market, products of interest, estimated order quantity and customization needs.

Email sales@ultramarinelife.com to discuss your business requirements.

Contact Ultramarinelife

General Enquiries & Customer Support

Email: sales@ultramarinelife.com

Direct Contact

Phone: +86 135 2879 0910

WhatsApp / WeChat: Available at the same number, subject to service availability.

For quicker assistance, please include:

* Your order number for order-related enquiries.

* Your device model for product compatibility questions.

* Your country and return reason for return requests.

* Your company name and estimated order quantity for wholesale enquiries.

Global Offices & Return Addresses

Ultramarinelife serves customers worldwide. The following addresses are provided for business correspondence and customer service purposes. Return instructions depend on your location and the nature of your request.

Hong Kong Headquarters & International Returns

Ultramarine Technology Co., Ltd.

Room 2, 3/F, Ruby Commercial Building,

480 Nathan Road, Kowloon,

Hong Kong SAR.

Business Registration Number: 59803663

Our Hong Kong office accepts returns from customers worldwide. Customers outside Australia should contact us before shipping a return to confirm whether a local return address is available. If a suitable local return address is not available, we will provide instructions for returning the product to Hong Kong.

Shenzhen Operations Office

Shenzhen Ultramarine Technology Co., Ltd. (Shenzhenshi Qunqingkeji Youxian Gongsi: 深圳市群情科技有限公司)

104–106, Building Saige Kejiyuan,

Huaqiang North Road, Futian District,

Shenzhen, Guangdong, China.

Business License Number: 91440300578811854R

This address is provided for business and operational correspondence. Please do not send product returns to the Shenzhen office unless our team specifically instructs you to do so.

Australian Returns & Mailing Address

Ultramarinelife

PO Box 6014, Chullora,

NSW 1405, Australia.

Australian customers can use this Australian return address for eligible returns, subject to confirmation of the return instructions by our customer support team. Returning products within Australia may help reduce international shipping costs and transit time.

Please contact us before sending any product so we can confirm the correct procedure.

Book a Business Appointment

Would you like to discuss a wholesale partnership, explore custom product opportunities or arrange a business meeting?

Email sales@ultramarinelife.com in advance to request an appointment.

Please include your preferred date, meeting purpose, company name (if applicable) and contact details. All visits and meetings are subject to confirmation.

We’re Ready to Help

From finding the right accessory for your device to resolving an order enquiry or exploring a business partnership, Ultramarinelife is committed to providing clear and helpful customer support.