Terms of service

The following terms and conditions apply to all transactions on ultramarinetelife.com (The "Website") and your use of the Website itself.

ultramarinelife.com (The "Website") is the limited name of a company based in Hong Kong. You and we agree to submit to the exclusive jurisdiction of the courts located within Australia , Australia shall any such dispute arise. In these terms "we" refers to ultramarinelife.com (The "Website") and "you" and "your" refers to any visitor to the Website or any ultramarinelife.com (The "Website") customer.

Stocking
Default Fulfilled (HK)ROOM 2, 3/F, Ruby Commercial Building, 480 Nathan Road, Kowloon,Hong Kong SAR.
Overseas warehouse locations also fulfilled:
Australia: PO Box 6014, Chullora, NSW 1405
New Zealand: PO Box 210075, Auckland, 2145
Canada: Unit 16-17, 3495 Laird road, Mississauge, Ontario L5L 5S5
United Kingdom: 59 crew, Cou-pent, Van 81, Drop 56, C-round 734
United Arab Emirates: Manzana 008, 54990, Tultepec. Mex CHZ
United States: 17256 S Main St. Gardena CA 90248
France: HK16080002 Sodexi Cargo 6 2 Rue Des Voyelles 95723 Roissy
Germany: UBI Logistics 6538,C / O Hermes Germany GmbH,Cargo
Hongkong: 480 Nathan Road, #2, Yau Ma Tei, Kowloon
Italy: MITTENTE SENGI15 Unit 04,7F Bright Way 33 Mong Kok Rd KL., Agrigento
Mexico: Located SCM From HULI, Aguascalientes
Spain: CAM-2 RETURNS UBI Ctra. Villaverde-Vallecas km. 3.5 Nave S-9B (C.T.M.) 28070 Madrid, A Coruña
Belgium: PO Box 9333, 1934 City EMC Brucargo
China: 104, 105, 106-Buiding, Saige Keijiyuan,Huaqiang North Street, Fu Tian District, Shenzhen, Guangdong Province

Shipping
International shipping by UBI Smart Parcel Mail System.
1. UBI Smart Express (4-6 Business Days)
2. UBI Smart Priority (5-7 Business Days)
3. UBI Smart Parcel Standard (5-10 Business Days)
4. UBI Smart Parcel (10-25 Business Days)

Payments
Our secure buying system is authorised via PayPal or eway (VISA, MasterCard), one of the most respected web payment systems; as used on shopify.  Choose your product and click the add to cart button. You will be taken to the payment page. We use the PayPal or shopify payment system which takes payment directly from your bank a/c via your card details.

All prices are in AU Dollar Not including GST (10% or More) and the electronics have other VAT (10%) If you decide to cancel during the process, you will go to a cancellation page so you can be certain your order is not proceeding.

 

Delivery
ultramarinelife.com (The "Website") will make all reasonable efforts to have the parcels delivered to the Customer Or its designated agent as agreed between the parties pursuant to the Order on or before the estimated delivery date. But the force majeure factors,ultramarinelife.com (The "Website") shall not be liable for
(1) any failure to deliver; or
(2) delay in delivery for any reason; or
(3) any damage or loss due to unloading or packaging; or except to the extent that such
(4) Damage was caused by the negligent act or omission of ultramarinelife.com (The "Website"), including such damage to property caused upon entering premises to deliver the Goods.
(5) The parties acknowledge that any delivery date prescribed under the order Or ultramarinelife.com (The "Website") is an estimate of the expected delivery time and in any interpretation is not a guaranteed delivery time.
If you encounter any of these factors, please accept our sincere apologies for the inconvenience, and give us more patience and support, we will do re-ship or replace or refunds if you needed.

Problems
In the event that any items are lost or damaged during transit, please submit a support message via our contact page under online page. We will try our best to deal with the problem until you are satisfied.
If your order has taken longer than 30 days and has been lost by postal we will issue a refund or ship a replacement as soon as possible.
1. Your item will by dispatched to the address used at check out.
2. We are not responsible for items sent to an incorrectly supplied address.
3. We are not responsible for items you forget to collect it in time from Australia Post.
Please noticed: Item(s) returned to us will incur an additional fee for re-posting.

Returns
We accept returns for all purchases that reach us within 30 days of the original delivery date. We can only accept non faulty items returned to us within reasonable time and in resalable condition. All items must be returned to us before a refund or replacement is issued.
Ultramarinelife cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service.
We are unable to accept returned full price products that reach us more than 30 days after the original delivery date, or sale products that reach us more than 14 days after the original delivery date. Please do make sure that we can process your return quickly and easily by ensuring that all products are returned in their original condition and packaging.
If you change your mind and wish to exchange a product, And fit for re-sale. we will only accept products returned to us in their original condition. Please return the product with reasonable time (accepted 7 days only) Attention Please: We will charge extra 25% restocking fee after except for compensation product price difference
If you donot want have it that It's not about product issues or our service issues. Please return the product with reasonable time (accepted 7 days only) Attention Please: We will charge extra 25% restocking fee, And shipping cost will not refundable. The refund execution will doing within 1-2 (business days) after we received the return back parcel.
If you got faulty item. Please accept our sincere apologies for the inconvenience. Please submit a support message via our contact page on button page (shopify inbox). We will then advise on how to proceed. We can only accept non faulty items returned to us within reasonable time and in resalable condition. (limited 30 days from signature) Free return shipping, No restocking fee, And fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are refundable if you show us shipping receipt if you paid. Faulty items we received or offered return back tracking to us. We can do refunds within 1-2 ( Business Days) or Re-ship one in 1-2 ( Business Days). You will received the new parcel within 2-8 ( Business Days)
If your order not arrival over 30 days, Please accept our sincere apologies for the inconvenience, If parcel still in transit and delivery soon, we refunds 10% Fees for compensation. Or arrange re-ship, or refund service.

Statement
The following terms and conditions apply to all transactions on ultramarinelife.com (the “Website”) and your use of the Website itself. It’s belong to Ultramarine Technology Co., Ltd based in Hongkong. You and we agree to submit to the exclusive jurisdiction of the courts located within the State of NSW, Australia shall any such dispute arise.
In these terms “we” refers to ultramarinelife.com and “you” and “your” refers to any visitor to the Website or any ultramarinelife.com customer.

Images
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. The images on ultramarinelife.com are copyright protected, but may be used on the condition that the user credits the source of the picture.

ACL
Our goods come with guarantees that cannot be excluded under the Australia's Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Distance Selling Regulations
Under the New Zealand's Distance Selling Regulations you have the right to cancel your order for any item purchased from ultramarinelife.com for a limited refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have canceled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Special Conditions
ultramarinelife.com will not accept any responsibility for any variation in shade, material or composition shown within our website. Canceled orders are only permitted with prior authorisation of ultramarinelife.com. We have the right to refuse to accept a canceled order for any reason and as such the customer is responsible for all cost and the items are deemed non-returnable for any reason.
Website colors should be used as a guide only.

Fraud, High Risk or other customers
We reserve the right to refuse orders not originating from Australia or Australian credit card holders due to high fraud risk. 

Intellectual Property Rights
The rights in the designs and the content of this Website are owned by ultramarinelife.com. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission. All commercial product licenses and rights are owned by ultramarinelife.com 2025 to current.

Warranty Guidelines
ultramarinelife.com hereby warrants to the purchaser that all parts are serviceable and functional. If a part is found to be defective within 30 days from date of invoice, ultramarinelife.com shall at its discretion, provide either a replacement or a refund. Parts not defective, which are returned for any reason, (e.g. ordered wrong year, wrong model, changed mind) may be subject to a restocking charge.
All returned parts must be accompanied by a sales receipt or invoice number. The warranty will be void if the parts are not returned in the same condition they are sold. We shall not be responsible for any parts which have been altered, modified, disassembled or damaged by misuse or accident subsequent to purchase. ultramarinelife.com is not responsible for buyer’s error. No warranty or reimbursements will be given for delay, labor, mileage, or any other costs in.

ultramarinelife.com products are suitable for home or light commercial use. Signs of industrial or intensive commercial use, neglect and malice will exclude any warranty claim.

Feedback
We want to ensure that your experience shopping with us is a happy one. We want to know how we can make this experience better for you so, if you have any comments or suggestions, we want to hear about them.

Right to alter Terms & Conditions
We reserve the right to alter these terms and conditions without notice from time to time.