Refund policy

RETURNS & EXCHANGES POLICY：

We want you to love your Ultramarinelife products. If you are not completely satisfied, we accept returns for a refund or exchange within the specified periods below, provided the items are in their original, resalable condition.

General Return Window

• Full Price Items: Must be returned within 30 days of the original delivery date.

• Sale Items: Must be returned within 14 days of the original delivery date.

• All items must be physically received by us before a refund or replacement is processed.

How to Initiate a Return

1. Contact Us: Email sale@ultramarinelife.com with your Order Number and Reason for Return.

2. Approval: Our Customer Service team will review your request and provide return instructions.

3. Ship: Send the item back to us.

Service beyond 30 days Regional Policies:

Important Conditions & Liability

• Lost in Transit: We strongly recommend using a tracked and insured shipping service. Ultramarinelife cannot be held liable for packages lost or misdirected during the return transit.

• Packaging Care: To prevent damage, please return items in their original packaging. For bags with chain straps, please wrap the chain securely to avoid scratching the leather. Items arriving damaged due to improper packaging may be rejected.

Personalised & Custom Items

Due to the custom nature of personalised products, all sales are final. Once an order is placed, it cannot be cancelled, changed, or returned unless there is a manufacturing fault. This does not affect your statutory rights.

Change of Mind & Exchanges

We want you to be happy with your purchase. If you change your mind, we accept exchanges 30 days of delivery under the following conditions:

• Items must be in original, resalable condition.

• A 25% restocking fee will apply.

• Original shipping costs are non-refundable.

• The refund or exchange will be processed within 1-2 business days of receiving the returned item.

Faulty or Defective Items

At Ultramarinelife, we stand by our craftsmanship. If a manufacturing fault occurs within 3 months of purchase, we will cover the cost of repair, replacement, or refund.

• Proof of Purchase is required.

• Free Return Shipping: We will provide a prepaid label or reimburse your shipping costs upon receipt of the tracking number.

• Resolution Time: Refunds are processed within 1-2 business days; replacements are reshipped within 1-2 business days (delivery in 5-10 business days).

• Note: General wear and tear or damage due to misuse is not covered. Repairs for such damage may be possible at the customer's expense.

Late or Lost Deliveries

If your order has not arrived within 30 days of dispatch:

• We will offer a 10% compensation if the parcel is still in transit.

• Alternatively, we can arrange a reshipment or a full refund immediately.

REFUND POLICY：

At Ultramarinelife, we are committed to processing refunds swiftly and fairly. Please review the terms below regarding how refunds are handled.

1. Processing Time & Method

• Method: All refunds are issued to the original payment method (Visa, Mastercard, or PayPal) used at checkout.

• Timeline: While we process refunds within 1-2 business days of approval, the actual posting date depends on your bank or card issuer. We appreciate your patience during this period.

2. Refund Scenarios

Note: For "Change of Mind" or "Customer Error" returns, the original outbound shipping fee is non-refundable.

3. Understanding Restocking Fees (20%)

To maintain competitive pricing and manage inventory efficiently, a 20% restocking fee applies to returns not caused by our error. This fee covers the costs of inspection, repackaging, and logistics associated with returning items to stock. We appreciate your understanding as this allows us to continue offering high-quality products at affordable prices.

4. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

You can reach our after-sales center through any of the following methods.