Refund Policy

At Ultramarinelife, we are committed to processing refunds swiftly and fairly. Please review the terms below regarding how refunds are handled.

1. Processing Time & Method

• Method: All refunds are issued to the original payment method (Visa, Mastercard, or PayPal) used at checkout.

• Timeline: While we process refunds within 1-2 business days of approval, the actual posting date depends on your bank or card issuer. We appreciate your patience during this period.

2. Refund Scenarios

Note: For "Change of Mind" or "Customer Error" returns, the original outbound shipping fee is non-refundable.

3. Understanding Restocking Fees (20%)

To maintain competitive pricing and manage inventory efficiently, a 20% restocking fee applies to returns not caused by our error. This fee covers the costs of inspection, repackaging, and logistics associated with returning items to stock. We appreciate your understanding as this allows us to continue offering high-quality products at affordable prices.

4. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

You can reach our after-sales center through any of the following methods.